Last updated: 03/23/2022
Information We Collect
GGD collects both Personal Information (defined below) and Other Information (defined below) regarding users of the Services or relating to the Services, either directly or through the activities of third-party healthcare professionals, third-party suppliers or vendors and service providers (“Suppliers”). For purposes of this Policy, “Personal Information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to a person. “Other Information” is any information that is not Personal Information. We may combine Other Information with Personal Information, and in those circumstances, we will treat the combined information as Personal Information.
The Personal Information that GGD may collect includes:
- Name, date of birth, and demographic information (e.g., age, gender, etc.)
- Home, work, billing, and/or shipping addresses
- Email address
- Home and/or mobile phone number
- Health, prescription, pharmacy, and related information
- Messages from you
- Credit card information
- Insurance information
- Driver’s license or other government identification number
- Persistent online identifier (e.g. persistent cookie, IP address, MAC address)
- Internet/Network information, such as device name, device ID, browsing history, browser type, interaction with website or online advertisement
- Inquiry information, such as your questions/feedback to us or survey responses
For information about Other Information we collect, please see the section below “Sources of Our Collection,” as well as the “Usage Information” and “Third Party Analytics and Targeted Marketing” sections of this Policy.
If you choose to provide us with Personal Information about your family members or any other individual, you represent and warrant that you have permission to provide this information to GoGetDoc.
You agree to let us use and share the Personal and Other Information you provide in order to provide the Services, to run our business (including for the purposes of internal business operations, analytics, and to provide, develop, change, market or optimize our services and products), and to communicate and market to you (directly or via third parties).
You agree that GoGetDoc may contact you by mail, telephone, email, or text message (including by an automatic telephone dialing system) at any of the addresses, phone numbers or other information provided by you or on your behalf in connection with your account, including for marketing purposes. GoGetDoc advertising and communications may include health, prescription, pharmacy, and related information. Should you send GoGetDoc a direct SMS message through a mobile device, such a message constitutes your prior express written consent to receive, review, and respond to the messages you request to that SMS device. You understand that you are not required to provide this consent as a condition of using our Services. You also understand that you may opt out of receiving marketing text messages from GoGetDoc at any time by texting the word “STOP” to the text message using the mobile device that is receiving the messages.
Sources of Our Collection
GGD collects Personal Information and Other Information from various sources that may include, for example, from:
- You Directly. Information you provide directly when you use or otherwise interact with the Services, including, for example, when you register for an account, sign up for any third party service through GGD, ask us to send or transfer a prescription to a pharmacy on your behalf, complete a survey, provide feedback and/or submissions, make a press inquiry, or submit information through the Services, in connection with a Program or otherwise.
- Your Browser or Device. Information collected automatically as a result of your interaction with us, our Suppliers and/or use of the Services (including historical sales information), including, for example, your geolocation information (which may include specific longitude and latitude), usage times and volume, and information about the device you are using (for example, device type, device ID, characteristics and status, browser type, operating system and application version and information about how our application is used) or through our marketing activities (see the “Usage Information” and “Third Party Analytics and Targeted Marketing” sections below).
- Publicly Available Sources. Information that is publicly available, for example information you submit to a social media network like Facebook or Instagram.
- Social Media Networks. Information that your social media network provides to us if you connect your social media account with GGD. For example, this may include your social media ID or username, name, email address, general location, friends list, and demographic information such as gender or birthday/age. Note that certain of the information we receive may become part of your account(s) with GGD and will be subject to this Policy.
- Otherwise in Accordance with our Agreements with You. Information as described elsewhere in this Policy, the Terms, and/or applicable Program terms, or at the time such information is collected.
- Healthcare Providers. Information that your health care providers provide to GGD such as credit card, billing, health or prescription information.
We may combine the information we collect about you, and we may combine information we collect about you with information we collect from other sources, for example, our advertisements that you see. See the “Usage Information” and “Third Party Analytics and Targeted Marketing” sections of this Policy. We may also associate information we collect about you with information we collect about other users' accounts if you/your employer has set up an account for multiple authorized users (for example, a corporate catering account).
How We Use the Information We Collect
GGD or our Suppliers may use Personal Information and/or Other Information in a number of ways, including:
- To Better Serve You. To help us better understand and serve clients and healthcare providers.
- To Provide You Our Services. To provide Services, Program and Services functionality and to administer the Services, including to coordinating medical visits between you and our trusted healthcare providers, keep track of appointments and prescriptions, and to ensure your compliance with any applicable Program terms. Note that third-party information you provide (for example, your friend in a forward-to-a-friend program) may be maintained in connection with your submission.
- To Contact You. To contact you by email, phone, text, push notice, or other method regarding our products and services, including matters related to your account, your order, or your future needs.
- To Provide You Information About Our Services. To provide you with, or otherwise respond to your submissions or requests for, information and/or services, including but not limited to providing e-newsletters, webcasts, text messages, push notices, marketing, and other programs; responding to customer service inquiries, and private event, catering, and other special services inquiries.
- To Send You Promotional Offerings. To send you promotional messages regarding new products or services, events that GGD sponsors, including but not limited to contests, surveys, special offers, and marketing programs, which may include information about programs with which any of us or them are involved, and/or information about third party products, services, offers or programs.
- To Invite You to Participate in Surveys. Survey responses received by GGD may not be in an anonymous format and may be associated with your Program account or other Personal Information.
- To Provide You Location-Based Services. To provide location-based services to you or to engage in analysis, research, product development, and targeted marketing by email, push notification, online, or in-app advertising, or otherwise based on your device’s geolocation (which may include specific longitude and latitude), your use of our Services, and Personal Information that we collect from you on the Services. See “Location” below for more information. If you do not want to share your specific longitude and latitude with GGD, you may adjust your location preferences on your computer, browser, or mobile device.
- To Protect Our Online Security and Our/Our Supplier's Rights, Property and Interests. To monitor and protect the security of our computer systems and networks, and to protect GGD’s and our Suppliers’ rights, property, and interests.
- For Research Purposes. To conduct research and analysis and to otherwise measure the effectiveness of the Services, Programs, and our online and offline marketing efforts, and to develop and implement products, services, and marketing programs. This may include the combination of Personal Information with Other Information as well as with Personal Information and/or Other Information acquired by us from online and offline sources.
- For Collaboration with Third Parties. To work with third parties to append data to our records or enable other parties to append Other Information to their records.
- For Marketing Purposes. To coordinate Program activities and communications with other communications and marketing programs conducted by us and/or our healthcare providers. For purposes of targeted or customized advertising or messaging to you, including as described in the “Third Party Analytics and Targeted Marketing” section below.
- To Prevent Fraud. To prevent, investigate, or provide notice of fraud or unlawful or criminal activity.
- To Comply with Legal Process and Our Legal Obligations. To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. To comply with any applicable Healthcare Laws.
- For Our Business Transactions. To evaluate, negotiate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about consumers is among the assets transferred or is otherwise relevant to the evaluation, negotiation, or conduct of the transaction.
How We Share Information with Third Parties
We may share your Personal and/or Other Information with third parties as described in this Policy and for our business purposes including:
- To Our Service Providers. To our Suppliers who are performing services for us, including, without limitation, companies that host our Services or information systems, deliver communications on our behalf, take prescription and payment information, or otherwise assist us with providing the Services to you.
- Within GGD and its Affiliates. To affiliates, and business units, suppliers, consultants, and agents of us/them, including to administer/improve our/their programs and services.
- To Businesses Providing Features through our Services. The Services may also contain social media features, such as for example, a Facebook “like” button or an Instagram “follow” button. If you choose to use these features or other comment or sharing features provided through the Services, such action may disclose your Personal Information and/or Other Information not just to third-party websites and services, but also to their users and the public more generally. The Services may also allow you to share portions of your account information with third parties and will automatically share information about your use of our Services with third parties if you use third-party services to interact with the Services.
- To Third Parties in the Context of a Corporate Transaction. To third parties in the event of a proposed or actual merger, acquisition, bankruptcy, financing, sale, or other transfer of some or all of our business or assets.
- To Analytics Providers. To Suppliers and other third parties to engage in analysis, research, improvements to our products and services, and product development. These parties may use insights gathered from such information to improve their own products or services.
- To Third Parties in Anonymous/de-identified and/or Aggregated Form. To Suppliers and other third parties in an anonymous/de-identified and/or aggregated form that is not linked or reasonably linkable to any consumer or household, such as sharing statistics about users of the Services for GGD’s, Supplier's, and third party(ies)'s business purposes or otherwise.
- To Healthcare Providers. To third parties so they can develop, improve, and tell you about their services, offers, and programs which work with or are otherwise related to GGD’s or its affiliates’ products, services and offers. For example, we may share your information with a payment processor or a reservation service in order for them to tell you about how their services work with GGD’s services. To third parties when you use their services together with our Services, or when you share information directly through our Services. For example, the Services may contain links to third-party websites that incorporate comments and social media features.
- To Third Parties at Your Request or Otherwise with Your Consent. To third parties at your direction or with your consent.
To learn about opting out of the sharing of your Personal Information, see the “Your Choices and Changing Your Information” section.
Like most websites, apps and other like services, the Services gather traffic patterns, usage information, and similar data. This usage data may identify you individually and we may associate it with Personal Information that we collect from you on the Services and related to any Program(s) you participate in and as otherwise described in this Policy. (See the “Information We Collect” and “How We Use the Information We Collect” sections of this Policy for more details.) We may use this data in aggregated form or share anonymous/de-identified and/or aggregated information/statistics about visitors to the Services with others outside of GGD, and we may allow third parties to collect and aggregate Other Information through the Services and/or Supplier sites accessible from or through the Services.
- “Pixels” or “web beacons” are lines of code used by a website or third-party ad server to cause a cookie to track a user's activity on particular sites and/or using particular advertising/links, for example, to record that a user has visited a particular webpage or viewed a particular email, and to collect other information about that user on that site, including the IP address of the computer (and therefore infer information, such as geolocation (which may include specific longitude and latitude)), web pages being viewed, date/time viewed, and user activity on a particular page.
Third-Party Analytics and Targeted Marketing
We partner with third-party Suppliers to engage in analytics, analysis, auditing, measurement, research, and reporting, including without limitation based on Personal Information and/or Other Information collected over time, such as through your participation in the Programs, your activity on the Services, your device’s geolocation (which may include specific longitude and latitude), and your activity on unaffiliated third-party sites, mobile apps, or other online services. Our Suppliers may use web logs or pixels, and/or they may set and access cookies or other Tracking Technologies on your computer or other device. For example, we may use third party services to help collect and analyze certain information for the purposes described in this Policy, including to evaluate our targeted marketing activities. Also see the “Targeted Marketing” section below. We may use this data in individual form, in a format that that does not, by itself, identify you individually and/or aggregated form, we may share information that does not, by itself, identify you individually and/or aggregated information and/or statistics with others outside of GGD, and we may allow third parties to collect and aggregate Other Information in connection with the use of Tracking Technologies. Your Personal Information may also be used for analytics related to tracking your activities on the Services, for example, whether you participated in a Program, and which links within our Service you clicked on. See the Career Site Cookies Settings for information specific to the career pages of this Site.
We and our Suppliers may implement and evaluate our marketing activities and programs, including to engage in targeted and personalized online advertising on the Services, on third-party websites, mobile apps, TV, or other online or offline services operated by third parties. This marketing may be targeted to you based on Personal Information and/or Other Information collected over time, such as through your activity on the Services, your device’s geolocation (which may include specific longitude and latitude), your activity on unaffiliated third-party sites, mobile apps, or other online services, other marketing activities and Programs, and/or from third parties with whom we work. We and our Suppliers may use Tracking Technologies (as described under “Usage Information” above) to collect information for such marketing and evaluation purposes. For example, our Suppliers may use the fact that you visited the GGD website to deliver ads to you on non-GGD websites. We and our Suppliers may also identify whether our marketing activities and programs resulted in you engaging in other activities on our Services, our advertising and/or marketing, making purchases from us and our healthcare providers, or otherwise engaging with us.
We and our Suppliers may use collected information to establish connections among related web browsers and devices (such as smartphones, tablets, and computers) for targeted advertising, analytics, attribution, and reporting purposes. We and/or our Suppliers may match your browsers or devices if you log into the same online service on multiple devices or if your devices share similar attributes that support an inference that they are used by the same person or household. This means that your online behavior (information about your activity on websites or apps on your current browser or device and your device’s geolocation (which may include specific longitude and latitude)) may be combined with information collected from your other browsers or devices. For example, our Suppliers may use this information to deliver an ad on your tablet or smartphone, to limit the number of times you see an ad across your devices, and to help measure the effectiveness of advertising campaigns across devices.
You may opt-out of certain of our or our Suppliers’ targeted marketing practices in web browsers by following the instructions below. Please note that you will need to opt out separately on all of your browsers and devices, as each opt-out will apply only to the specific browser or device from which you opt out. If you delete or reset your cookies or mobile identifiers, change browsers, or use a different device, any opt-out cookie or tool may no longer work, and you will have to opt out again. Note that some Suppliers may also make their own opt-out process available. Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising about GGD.
- Web Browser Opt-Out. To opt out in web browsers, please visit the Network Advertising Initiative Consumer Opt-Out Page at www.networkadvertising.org/choices, the Digital Advertising Alliance Consumer Choice page at www.aboutads.info/consumers, and the Digital Advertising Alliance of Canada Consumer Choice page at www.youradchoices.ca/choices.
- Location Opt-Out. If you do not want GGD to use your specific longitude and latitude information for targeted marketing purposes, you may adjust your location preferences on your computer or browser.
If you would like to request that GGD limit the use or sharing of your Personal Information for other targeted marketing purposes, please contact us at email@example.com. If your Personal Information has previously been shared with our Suppliers or other third parties, any request to limit such sharing may not be effective with respect to such previously shared Personal Information.
The Services are only for users of the age of 18 or older. If you are under the age of 18, please do not attempt to register with us or provide any personal information about yourself to us at any time for the Services. We assume our Services are used by adults. We respect the privacy of parents and children and are committed to complying with the Children’s Online Privacy Protection Act (“COPPA”). With respect to those Services that ask for age, we do not collect personal information from individuals who identify themselves as under the age of 13 except in those limited circumstances where we believe that such collection is permitted under COPPA.
We may ask prospective users to provide their age during the registration process and at other times while using the Services. If a user indicates that he or she is under the age of 13 then all personal data collected during the registration process is automatically deleted except that we may retain and use limited information, such as the child’s email address, for a limited period of time, in those cases where we believe that the collection and use of such information is permitted under COPPA.
If a parent believes that his or her child has provided us with personal information, he or she can contact us via email or postal mail as listed below. We will promptly delete the information upon learning that it relates to a child under the age of 13.
Security of Your Information
GGD maintains reasonable physical, electronic, and procedural safeguards to protect your Personal Information. Unfortunately, we can't guarantee that any safeguards or security measures will be sufficient to prevent a security problem. Email submissions over the Internet may not be secure, so please do not include any sensitive or confidential information in any emails to us.
Your Choices and Changing Your Information
We provide you with the ability to review or change certain elements of your Personal Information and make certain choices about how we use or share Personal and/or Other Information. You may review, change, or exercise choice regarding certain of your Personal Information and/or Other Information as follows:
- To update, verify, or delete certain of your Personal Information, please edit the applicable account. If you need assistance, please contact us at firstname.lastname@example.org. Note that not all fields are able to be changed.
- To opt out of certain analytics tracking, online advertising and third-party tracking, see the “Usage Information” and the “Analytics” and “Opt-Out Choices” subsections of the “Third Party Analytics and Targeted Marketing” section above.
- To stop sharing your specific longitude and latitude information with us, you may adjust your location preferences on your computer or browser.
- To request that GGD does not share your Personal Information with third parties for their own marketing purposes on a going-forward basis, please contact us at email@example.com.
- To unsubscribe from marketing emails, click the “unsubscribe” link found in our marketing email messages.
- To unsubscribe from text message communications, text STOP in response to the text message you received. Note that you will only be unsubscribed from the particular program about which the text was sent. If you have signed up for multiple text programs you will need to opt out of each program separately. Your opt-preference is tied to the mobile phone number you provide, not to any GGD account or you individually. Accordingly, if you share a phone number with someone else, the most recent opt preference for that mobile phone number will apply.
In some cases, this information may not be immediately updated, subject to retention for Program administration, dispute resolution, troubleshooting, and other legal or business reasons, including within our Supplier’s records. Your historical usage information may remain in our/our Supplier’s records. Also see the “Usage Information” and “Analytics” and “Opt-Out Choices” sub section of the “Third Party Analytics and Targeted Marketing” section above for other limitations. Other choices may be available within your account page or presented to you in certain marketing communications.
We may choose or be required by law to provide different or additional privacy notices relating to the processing of Personal Information about residents of certain countries, regions, or states. Please refer below for notices that may be applicable to you:
If you are a resident of the State of California, see our supplemental California Privacy Notice.
Under Nevada law, Nevada residents may opt out of the “sale” of their personal information, where the information is exchanged for monetary consideration. We do not engage in such activity; however, if you are a Nevada resident, you may submit a request to opt out of potential future sales under Nevada law, please contact us at firstname.lastname@example.org. Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.
Please do not use the Services if you are not located in the United States. The Services are intended for use only by individuals located in the United States. Use by visitors located in the European Economic Area, or EEA, is prohibited.
Deletion Requests and Opt-Outs
All users nationwide can request deletion of their data as specified in the California Consumer Privacy Act. You can submit a request by emailing us at email@example.com. Please note that we will need to verify your request before we can fulfill it, including verifying your identity.
To unsubscribe from GoGetDoc text marketing messages, please reply STOP to the message.
To unsubscribe from marketing emails, please use the link located at the bottom of the marketing email. GoGetDoc complies with CAN-SPAM and you may subsequently opt-out of receiving commercial messages from us by following the directions contained in any commercial email communication. You may still receive transactional messages about your account, including messages pertaining to, the renewal of your subscription (if applicable), and so forth.
To control what cookies are collected when you are on our website, please click on the “Cookie Preferences” link at the bottom of the applicable webpage or applicable website.
Accessing Your Information
We offer consumers nationwide the option to request certain information about our collection and use of your personal information over the past 12 months. You may only make a verifiable consumer request for access twice within a 12-month period. Note that due to its sensitivity, we will only provide you with prescription-specific data if you can provide us with the related BIN, PCN, group number, and member ID.
Canceling Your Subscription
In the event that you cancel or suspend a subscription service with us, we may still use the information about your use of our Services for record-keeping purposes, to improve our Services, to provide you with discounts, and to market to you (unless you have opted out).
For More Information
If you have any questions regarding this Policy, please contact us firstname.lastname@example.org.